Approach vs Methodology: Optimising Successful WFM Transformation
In delivering workforce management transformation, the approach to setting up for success eats methodology for breakfast.
Start From the Top: Building a Sustainable PMO
As the PMO is dogged by the challenge of remaining relevant, its ability to support successful project outcomes is incumbent upon the view from the top as a sustainable, value-led proposition.
The Four Pillars of Business Stability and Agility
As organisations embrace the idea of being agile, why do so many struggle with the realities of implementation and the impact on project success?
Design Centric Thinking: Enabling Better Project Outcomes
Design Centric Thinkin [...]
WFM: Deploying a Multi-skilled Project Team
The successful delivery of any project is grounded in having the right skills and the right people, and it is especially true for workforce management transformation
‘It’s all configurable’: Why vendor-led WFM fails
It is easy to configure a WFM solution within an inch of its life, but an ‘everything is configurable’ approach can lead organisations into unnecessary complexity.
Your CRM: Are You Investing in the Right Customers?
Customer relationship management offers significant opportunities to deliver on the customer experience. That is, of course, if you’re investing in the right customers.
Workforce Management Critical Success Factors: Data & Information
If an organisation wants to gain the full benefits of Workforce Management (WFM), then the criticality of data and information needs to be recognised.
I am Therefore I Agile: Why the Human Condition Mandates Agility
Quay Consulting’s Senior Consultant Matthew Sharpe explores the ‘why’ of Agile as a methodology that works in an ever-changing, complex environment of project management.
The Complexity of Change Management: Implementing the Business Case
Change management is oft-touted as part of the business case for successful transformation, however it is in the implementation that many organisations come un-stuck.